Privacy Policy

Who we are

Surgeon's Hardwood Floor Restoration & Countertop Reconditioning ("we", "us", "our") provides hardwood floor and countertop restoration in Fayetteville, NC and surrounding communities. This policy explains what information we collect when you visit https://www.surgeonshardwoodfloors.com, contact us, or submit a request through a form, including the lead forms shown in our Facebook and Instagram ads, and how we use it.

Information we collect

Information you give us:

• Your name, phone number, email address, and ZIP code or address.
• Details about your project, such as the type of floor or countertop, its condition, and the service you are interested in.
• Photos, messages, and scheduling preferences you send us.
• Records of our calls, texts, and emails with you. Calls to our business phone number may be recorded and transcribed so we can follow up accurately and improve our service.

Information collected automatically when you visit our website:

• Your device and browser type, approximate location, the pages you view, and how you arrived at our site.
• Information gathered through cookies and similar technologies, described below.

Facebook and Instagram lead forms

When you submit a lead form in one of our ads, Meta (Facebook and Instagram) passes the information you submitted to us. This is usually your name, phone number, ZIP code, any email address you chose to give, and your answers to the questions on the form. We use it only as described in this policy. Meta handles your information under its own privacy policy, which you can read at https://www.facebook.com/privacy/policy.

How we use your information

• To respond to your request and schedule your free estimate or in-home consultation.
• To prepare quotes, perform the work you hire us for, and handle invoices and payments.
• To follow up by phone, text message, or email about your request.
• To keep records of our customers and conversations.
• To understand how our website and advertising are performing, and to improve them.
• To meet legal obligations and protect our business.

Calls and text messages

By giving us your phone number, you agree that we may call or text you about your request, including to schedule and confirm appointments. Message and data rates may apply. You can stop text messages at any time by replying STOP, and ask us to stop calls by telling us. Agreeing to calls or texts is not a condition of buying any service.

Who we share information with

We do not sell your personal information. We share it only with companies that help us run our business, and only as needed for that purpose:

• Customer-management, calling, texting, and email tools we use to respond to you and keep records.
• Website hosting and analytics providers.
• Advertising platforms such as Meta, to run and measure our ads.
• Professionals such as accountants or legal advisors, when needed.
• Authorities, when the law requires it, or a buyer if our business is sold.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, understand which pages are useful, and measure our advertising. You can block or delete cookies in your browser settings, though parts of the site may not work as well without them.

How long we keep information

We keep your information for as long as we need it to respond to you, provide our services, keep business and tax records, and meet legal requirements. After that we delete it or make it anonymous.

Your choices

You can ask us to tell you what information we hold about you, correct it, or delete it, and you can ask us to stop contacting you by calls, texts, or email. To do any of these, contact us using the details below. Depending on where you live, you may have additional rights under local law.

Security

We take reasonable steps to protect your information. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are for adults. We do not knowingly collect information from children under 13.

Links to other sites

Our site may link to other sites, such as Facebook, YouTube, and TikTok. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.